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Excel Return Policy
Excel offers a limited warranty for all Excel vaporizer related products purchased from excelvapes.com and Excel authorized resellers. Retain your receipt as proof of purchase. All sales are final. The limited warranty only covers replacement of defective parts for thirty (30) days from the date of purchase unless otherwise noted below.
- What is covered?
All products found to be defective due to production or manufacturer error. The warranty period is thirty (30) days from the date of purchase and must be accompanied by a receipt.
- What is not covered?
Excel warranty does not cover normal use or wear & tear; tanks, atomizers, or mouthpieces; damage caused intentionally or accidentally by dropping, submerging in liquid, improper cleaning, or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship. The warranty is void if modifications are made to any part or product, or if any part or product is used for illegal purposes. The warranty is nontransferable.
Due to the hygienic nature of tanks and attachments, once the product is used, there is no warranty coverage or replacement available for these parts. Tanks and attachments are disposable parts, in which commonly used herbs, or liquids are placed. Excel e-liquid tanks are only to be used with Excel brand e-liquids. Excel Dry herb tanks are not to be used with any illegal substance. Please do not return any tanks that have been used.
Any Excel vaporizer batteries found to be defective due to manufacturer workmanship within the thirty (30) day warranty period will be replaced or refunded. Any defects due to misuse will not be warranted. Please read “What is not covered” above for additional details.
The terms and conditions applying to tanks and batteries above also apply to the tanks and batteries included in vaporizer kits.
Excel does not warrant exchanges or returns for any e-liquids. All sales for Excel e-liquids are final and non-refundable.
Shipping Instructions for Returns
Please ship any returns to the address below along with a slip of paper explaining the problem. Also please include your name, shipping address and telephone number. All returns will be processed within 2 business days or less from the date your package is received.
4711 I-55 North
Jackson, MS 39206